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What I Do
At Customer Focused, I bring dedication and expertise as a premier Sales Operations Consulting entity that consistently prioritizes an enriched customer experience. My mission is to uplift your business by:
- Prioritizing Customer Insight: More than just providing solutions, I delve deep into understanding your customers' behaviors and needs. This personalized analysis allows for crafting strategies that are in perfect harmony with your target demographic, ensuring elevated satisfaction and bolstered customer loyalty.
- Streamlining Operations: By adeptly integrating multiple platforms, I refine and bolster your operational flow. Leveraging advanced technology, I am able to minimize tedious tasks, optimizing processes, and ensuring fluid communication across all touchpoints.
- Catalyzing Sustainable Growth: My ultimate vision is to usher in consistent growth in your net recurring revenue. By seamlessly aligning sales operations with your core business goals, I am committed to boosting sales effectiveness, fostering profitability, and nurturing long-term expansion.
At the heart of Customer Focused is my unwavering dedication to providing unparalleled service and securing sustainable success for your business.
How I Do It
Customer Usage
Driving Consistent Growth
Optimizing Workflow
- Tailored Strategies: Begin with a deep analysis of customer behaviors and needs.
- Bespoke Solutions: Focus on ensuring the highest levels of customer satisfaction.
- Actionable Insights: Prioritize strategies that directly boost customer retention.
Optimizing Workflow
Driving Consistent Growth
Optimizing Workflow
- Seamless Operations: Integrate various platforms for streamlined workflows.
- Simplified Processes: Actively reduce manual workload by refining processes.
- Enhanced Communication: Boost efficiency in communication across all organizational tiers.
Driving Consistent Growth
Driving Consistent Growth
Driving Consistent Growth
- Core Alignment: Align sales operations with foundational business objectives.
- Sales Efficiency: Focus on maximizing sales processes for enhanced profitability.
- Sustainable Growth: Commit to fostering growth through regular boosts in net recurring revenue.
Results
Align Sales Operations with Core Business Objectives:
- Strategic Synergy: Ensures every sales action ties back to overarching company goals.
- Unified Vision: All teams unite under a shared understanding, working cohesively towards common objectives.
- Higher ROI: Efficient alignment maximizes resource usage, delivering optimized returns on investments.
Maximize Sales Efficiency for Increased Profitability:
- Optimal Resource Utilization: Minimized wastage guarantees every effort's impact.
- Shorter Sales Cycles: Seamless processes drive quicker deal closures.
- Higher Profit Margins: Elevated efficiency translates to augmented profitability.
Ensure Sustainable Growth through Consistent Net Recurring Revenue Boosts:
- Predictable Revenue Streams: Establishes a reliable foundation for future business strategy and planning.
- Customer Loyalty: Robust retention strategies enhance the lifetime value of each client.
- Compounded Growth: Steady growth accelerates over time, yielding exponential revenue surges.
About Me
Growing up outside Houston, TX, Jessica always had a vision of taking her career to the skyscrapers of New York City.
After beginning her Commercial Real Estate career as a Financial Analyst with American Campus Communities, Jessica took the leap of faith in 2006 by uprooting her life in Austin, TX and moving to NYC.
Her passion and commitment towards excellence landed her a position at Real Capital Analytics (RCA). Over her 15-year tenure, Jessica was a key stakeholder in growing ARR from $4mm to $80mm with double-digit CAGR. As the company transitioned from a start-up to a private equity-backed global player, Jessica was instrumental. As Managing Director, she led the implementation of 15+ strategic systems, designed personalized workflows, spearheaded user training initiatives, and introduced a proprietary scoring system based on customer usage and attributes.
RCA's success was undeniable, leading to its acquisition by MSCI in September 2021. As Jessica transitioned the systems and played her part in this shift, a new vision began to form.
In March, Jessica founded Customer-Focused. Her vast experience, not only with Fortune 500 companies but also with four startups, uniquely positioned her to offer bespoke solutions that cater to diverse business needs. Under her leadership, Customer-Focused swiftly onboarded two renowned Fortune 500 clients, set a gold standard in customer success solutions, and revolutionized CRM practices by integrating Gainsight. Jessica's comprehensive Customer Success Process emphasized KPIs, CTAs, segmentation strategies, and regular engagement touchpoints. Leveraging Salesforce, she established in-depth analytics and report systems, forming a bedrock for data-driven strategies and centralized business data within CRM ecosystems.
Now residing in West Palm Beach, FL, Jessica balances her roles as a business visionary and a dedicated mother to her two daughters, Alyssa (9) and Charlotte (6), who both attend Palm Beach Day Academy. Certified in Salesforce, a member of CHIEF, and a proud Texas State University alumna, Jessica's journey embodies tenacity, expertise, and an undying drive for excellence.
Jessica warmly invites discussions, collaborations, and the exchange of pioneering ideas. If you're looking to redefine customer success or glean insights into effective CRM strategies, she's the seasoned expert you need.
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